Orm Solutions, LlcMaster Services Agreement

This Master Services Agreement (this «Agreement») is a public offer by ORM SOLUTIONS, LLC, a Texas limited liability company (Texas Taxpayer Number: 32102947895; Mailing Address: 3606 LOVERS LN, DALLAS, TX 75225–7423) («Company», «we», «us», or «our»).

This Agreement governs access to and use of the Company„s websites, dashboards, and online reputation management services (the «Services»). This Agreement is intended for business-to-business transactions only.

1. Acceptance; Authority

By (a) placing an order, signing up for an account, requesting or receiving a demo, executing an order form or statement of work, paying an invoice, or otherwise accessing or using the Services, you agree to be bound by this Agreement on behalf of the legal entity you represent («Customer», «you»).

You represent and warrant that: (i) you are at least 18 years old; (ii) you are acting within your authority to bind Customer; and (iii) Customer is a commercial organization and is not purchasing the Services as a consumer for personal, family, or household use.

The Services are offered only to commercial organizations. Company may decline to provide Services to any prospective Customer in its discretion.

2. Order Forms; Priority

The Services may be ordered through an online checkout, an order form, statement of work («SOW»), proposal, or invoice (each, an «Order Form»). Each Order Form may specify the plan(s), number of locations, subscription term, fees, and any additional terms. If there is a conflict between this Agreement and an Order Form, the Order Form will control only for that Order Form and only to the extent of the conflict.

3. Services

The Company provides managed online reputation monitoring and management services, which may include access to a dashboard, alerts, analytics, and related managed services. The specific scope, service levels, and deliverables (if any) will be described in the applicable Order Form.

Customer acknowledges that the Services involve interaction with third-party platforms (e.g., review sites and social networks). Outcomes on third-party platforms are influenced by factors outside Company„s control.

4. Plans and Pricing

Current reference prices displayed on the Company„s website are shown below. Prices are approximate and are provided for informational purposes only. Final pricing, discounts, and billing details must be confirmed with the Company in writing (including by email) and/or in an Order Form before any Services are provided.

Plan	Approx. price per location / month (USD)	Target response time	Review responses / month	Review removal attempts / month
Starter	299 $	24–48 hours	Up to 100	3
Growth (Most Popular)	399 $	4–12 hours	Up to 250	4
Enterprise	549  $(reference)	2–4 hours	Unlimited	5 + Dedicated Specialist

Additional pricing notes:

• Fees are typically quoted per location per month, unless stated otherwise in an Order Form.
• Month-to-month subscriptions may be available.
• Annual prepayment may be offered at a discount (currently advertised as 15%, subject to change).
• Setup fee is currently advertised as 0 $, subject to change
• Enterprise plans may require additional review and may be offered on custom terms, even if reference pricing is displayed online.