ORM Service is a full-service online reputation management platform

We help brands gain complete clarity across every location — tracking ratings, monitoring reviews in real time, and pinpointing where reputation is strengthening or needs attention.

Values in Action

Open communication, clear processes, and straightforward pricing.

Clarity Over Noise

Clarity Over Noise

With centralized dashboards and 24/7 monitoring, you get a single, unified view of your brand performance across Google, Yelp, Facebook, and other key platforms — without switching between tools or managing everything manually.

Accountability in Execution

Accountability in Execution

We help businesses improve their ratings through timely engagement, human-written responses, and data-driven optimization, ensuring consistency across every location.

Human + Technology

Human + Technology

Unlike DIY tools that leave execution to your internal team, ORM Service combines powerful technology with real specialists. We manage the complexity — from monitoring to strategy and response workflows — so you can stay focused on growing your business.

Integrity First

Integrity First

When harmful, unfair, or policy-violating reviews appear, our team works to remove them using structured documentation and strategic escalation processes.

Client Growth Is the Goa

Client Growth Is the Goa

Everything we do is designed to protect trust, strengthen visibility, and turn reputation into measurable business growth.

Not a Tool. A Team.

Escape the choice between a dashboard you have to run and an agency that keeps you in the dark.

DIY platforms
Traditional agencies
ORM-Service Flame icon
Model
You do the work. Dashboard only.
"Black Box." They do the work, you wait.
"Done-For-You + Transparency." We do the work, you see everything.
Your Role
Operator, Writer, Manager
Passive Client
Observer & Strategist
Review Responses
AI-generated or yours
Outsourced, generic
Human-written
Negative Removal
You are left to appeal to the platform directly.
Often extra cost
Active removal team included. We handle the entire process.
Visibility
Basic dashboards
Monthly PDF reports
Real-time HQ dashboard with live analytics, and instant alerts.
Integration
Requires integration with your CRM.
Integration may be needed but is often handled by the agency.
No CRM integration required. Works seamlessly without additional integration efforts.

Leadership

Our leaders focus on building sustainable solutions that support long-term business relationships and responsible growth.

Bob lilly Jr

Bob lilly Jr

CEO
Edward Prous

Edward Prous

CMO
Nick Farlow

Nick Farlow

COO
Max Bitner

Max Bitner

CMO

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